CUSTOMERS
Teams that put Switchyard in production
Three stories from teams running agents on live systems. All stories on this page are illustrative samples, written to show implementation patterns.
Note for buyers: every story, company, and metric on this page is fictional. Replace with your own customers before launch.
SAMPLE CUSTOMER STORY · FINTECH
Meridian cut manual handoffs by 71 percent
Meridian’s support and billing teams ran every account change across five systems by hand. Each handoff meant copied context, unclear permissions, and a queue that grew faster than the team.
With Switchyard, one agent request carries typed context from Salesforce, Stripe, and Zendesk, runs inside an approved scope, and writes a full trace. The handoff chain collapsed into a single verified run.
Six weeks in, the manual queue was gone and every action had a receipt.
71% fewer handoffs · sample
42s median resolution · sample
100% audit coverage · sample
SAMPLE RUN · MERIDIAN
agent · update billing address
salesforce
stripe
zendesk
switchyard.act(update_billing, acct_2210)
human approval · granted
verified · trace req_77b1 · 29s
BEFORE AND AFTER
One request replaces five tabs
BEFORE
Five system tabs open
Context copied by hand
Permissions unclear
No audit trail
AFTER · WITH SWITCHYARD
One request interface
Structured, typed context
Scoped, approved actions
Every request traced
MORE SAMPLE STORIES
Evidence from every team
SAMPLE · SUPPORT
Nimbus resolved 8 in 10 refund tickets without a human escalation
Their support agent reads the real order and billing state through Switchyard, issues the refund inside an approved scope, and files the trace. Escalations now carry full context when they do happen.
zendesk · stripe · 6 week rollout
“We stopped asking which tab. There is one place requests go now.”
SAMPLE STORY · OPS LEAD
12k
REQUESTS PER WEEK · SAMPLE
Routed through Switchyard across four teams, every one scoped and traced.
SAMPLE · REVOPS
Renewal plays filed the same day
CRM, billing, and usage answered in one request path.
SAMPLE · ENGINEERING
One integration replaced nine
New systems onboard in days, not sprint cycles.