SOLUTIONS
Where agents earn their keep
Four places teams put Switchyard to work today. Each one follows the same pattern: connect the systems, scope the permissions, let the agent run.
01 · SUPPORT OPERATIONS
Refunds resolved before the customer refreshes their inbox
Support bots answer from stale help docs. The customer asks about their invoice, their order, their account, and the bot apologizes and escalates to a human queue.
Switchyard gives the agent live, permission-scoped access to billing, orders, and account history. It pulls the actual customer state, executes the fix inside an approved scope, and writes the trace.
Fixes, not escalations.
-44% resolution time · illustrative
WORKFLOW · SUPPORT RUN
ticket #4821 · refund not received
zendesk
stripe
postgres
switchyard.act(refund, inv_8412)
human approval · granted
resolved · trace req_51c2 · 38s
WORKFLOW · REVENUE RUN
signal · usage down 31% on acct_2041
salesforce
stripe
warehouse
switchyard.act(crm_update, acct_2041)
switchyard.act(invoice_chase, inv_2209)
policy check · within scope
play filed to crm · trace req_9c1d · 41s
02 · REVENUE OPERATIONS
Churn signals become plays the day they appear
Pipeline truth lives in five tools. By the time someone joins the spreadsheets, the usage dip is three weeks old and the renewal call is already awkward.
An agent watches CRM, billing, and product usage through Switchyard. When a signal fires it updates the account record, drafts the save play, and chases the open invoice in the same run.
Same-day plays, filed where the team works.
+18% renewals saved · illustrative
03 · INTERNAL COPILOTS
One copilot that only answers from what each person can see
Company copilots sound confident and know nothing. They cannot see the wiki, the metrics, or the customer record, so every answer is a generic paragraph.
Switchyard connects the copilot to Notion and Postgres with per-user permissions. Every answer is assembled from sources that person is allowed to read, and every claim carries a citation.
Grounded answers, with receipts.
-63% time to answer · illustrative
WORKFLOW · COPILOT RUN
ask · what shipped for enterprise in q3?
notion
postgres
slack
switchyard.query(release_notes, q3_2026)
permissions · per-user check passed
answered · 2 citations · trace req_c771